14 days. No reasons needed.

Last updated October 18, 2026

If Sorta isn't right for you, you can have your money back within 14 days of buying it. You don't need to give a reason, though we'd love to hear one so we can make Sorta better.

Try it first

Sorta is free on your first 1,000 photos, with no time limit and no account. It's the full app, so the best way to know whether it works with your PC, your drives and your iPhone is to run it before you buy.

How to ask for a refund

1. Go to paddle.net, Paddle's buyer support site, within 14 days of your purchase. Enter the email you bought with or the order details from your receipt and ask for a refund. Paddle processed your payment, so Paddle issues the refund.
2. Paddle returns the money to the card or payment method you used, including any tax. It normally shows up within 5 to 10 business days, depending on your bank.

If anything about that is unclear, email support@sorta.photos and we will point you the right way. Asking within 14 days is what matters; a request that reaches us by email inside the window counts.

What happens to Sorta after a refund

• Your license key stops working. Once a day, while a key is entered, Sorta downloads the short list of refunded license numbers from sorta.photos and compares your key with it on your PC, so within a day of the PC being online it goes back to the free trial. A chargeback has the same effect as a refund.
• Your photos and your library folder are not touched. A refund changes nothing on your disk. Everything Sorta copied into your library stays there, in ordinary folders you can open with any program.

Upgrades from Basic to Plus

An upgrade can be refunded the same way within 14 days of the upgrade. Only the Plus key stops working; your Basic key keeps working.

Who handles the money

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's own refund policy also applies; where it and this page differ, you get whichever gives you more.

The small print

• One refund per person. If you buy, refund, and buy again, the second purchase is final.
• Keys bought anywhere other than through our Paddle checkout did not come from us, and we cannot refund them.
• If you think a charge is wrong, please ask Paddle or email us before asking your bank for a chargeback. A chargeback takes weeks and costs more than a refund; a refund through Paddle takes minutes to request.
• Nothing here limits refund rights that the law of your country gives you.

Questions

Email support@sorta.photos.